Delivery Information

What areas does Sydney Chaise Lounge deliver to?

Sydney Chaise Lounge is able to deliver to almost any area in Australia. We use reputable and reliable third party removalist to deliver our goods. However due to the limitation on the website, you only be able to select Sydney Metro / Newcastle / Wollongong and ACT delivery at the moment, feel free to email us for freight quote to your area. All delivery charges are for ground floor deliveries only.

And Sorry No International shipping.

Can my item be brought upstairs?

While our carriers will make every effort to assist you and provide the best service possible, our products are normally delivered to the ground floor only. For some locations, we can arrange for your product to be taken upstairs at an additional fee. This is due to the increased difficulty of access and the amount of time required to complete the delivery. Please contact us for more information.

How do I know that my sofa/bed or any other large item will fit through the doorway/corridor/lift entry?

Call our showroom and our experienced sales staff will take you through the approximate product dimensions. If you have any concerns, please let us know before going ahead with your order, and our team members can suggest suitable configurations.

It is important that there is sufficient, clear and safe access available to deliver the goods.

What if there is insufficient access to deliver my item to it’s final place?

If delivery team concludes that there is no sufficient, clear and safe access available to deliver the goods, delivery team can either (a) leave the items in an alternative location at customer place, or (b) return the goods back to Sydney Chaise Lounge (re-delivery fee applies).

We can then arrange for the goods to be delivered to a different address (re-delivery fee applies), or customer can organise their own delivery company to deliver the goods.

Can the delivery team move my existing furniture, take the door off the hinges or take the light fittings off?

Our delivery team’s primary job is to deliver your furniture, therefore, please ensure that delivery path is clear and sufficient. Delivery team is not able to move your existing furniture, take the door off the hinges or take the light fittings off in preparation for delivery of goods.

How long until I receive my delivery?

Here comes the beauty of Australian Made Sofas. Most lounges are manufactured within 6 weeks and dispatched short after. We also have ready to go items which you can purchase for next day Sydney Metro Deliveries (see individual listing for more information) Please note this is an estimated lead time only and delay can sometimes occur due to delays in fabric / leather or transportation.  You will be given an approximate date of delivery when your order is placed. Should a delay occur, you will be contacted immediately. If you require your order faster or slower than standard, please provide that information with your order.

What day of the week do deliveries happen?

We know that you are busy during the week, that is why in Sydney metro area we deliver mostly over the weekends (mainly Sunday). Delivery outside of Sydney can occur any time of the week (depending on your postcode).

Can I nominate my day or time for delivery?

We will do our best to take your preference into consideration, however, as deliveries are conducted via the most efficient route, we cannot guarantee that your item will be delivered on the day and time of your preference. Our staff members will let you know of the delivery day and approximate delivery time window for your item in the days leading up to the delivery.

When will I be notified prior to delivery?

When your lounge suite is ready, we will contact you for delivery. You will normally be contacted approx. 1 week or 3 days prior to the scheduled delivery day. If you have other plans, we can always re-arrange the delivery to best suit you.

Once the delivery day is confirmed, our professional and friendly delivery driver will give you a call approx. 1 day prior to advise an 2 hours window that your lounge will be delivered, so you don’t have to wait around for the entire day.

Can I delay delivery of my order?

Yes, however, please contact our showroom if for any reason you need to delay your delivery. It is best not to leave this request until the last minute and provide us as much notice as possible. We will try our best to accommodate your request.

Can I organise my own carrier?

Yes. We are happy to coordinate with a third party removalist employed on your behalf. Please ensure they have your relevant order information when booking in collection for your furniture, and that your order has been paid in full. Unscheduled and after-hours collections are not possible due to restricted hours of operation. Under these circumstances Sydney Chaise Lounge is not responsible for the furniture once it leaves the factory / showroom.

Can I pick up my item?

Yes. You can pick up your order from us. Please let our staff members know 24 hours prior to collection or your goods. Showroom location at 21 Bentley Street, Wetherill Park NSW 2164, and the hours are Wednesday to Monday 10am to 4pm.

Why do you require full payment required prior to delivery?

Our deliveries are carried out by contract carriers. As a result, the delivery teams do not process any payments.

Does Sydney Chaise Lounge accept Personal/ Company cheques?

We accept personal/company cheques, please make it to Sydney Lounge Specialist. Please allow 3 business days for the cheque to be cleared before continuing with your order.

Can I pay in cash?

Cash payments can be made at the showroom 2 days before the delivery. The carriers do not handle cash.

What about my old furniture? Can carrier take it away?

Whist our carriers are no able to take away your old furniture, there are a number of companies that specialise in removing old furniture, such as 1800-GOT-JUNK. Alternatively, many customers opt to use Gumtree website to give their old items away.